Privacy policy

Last updated: August 18, 2026

ElectroHub operates this online store and website, including the information, content, features, products, and services made available through it (the “Services”).

This Privacy Policy explains how ElectroHub collects, uses, discloses, stores, and otherwise processes personal information when you visit or use our website, place an order, communicate with us, or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with ElectroHub, we may collect or process:

  • Contact information, including your name, email address, phone number, billing address, and delivery address.
  • Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, together with order amounts and transaction history.
  • Payment information, including the payment method selected, payment status, order amount, and information necessary to process and fulfil your order.
  • Account information, if customer account features are enabled, including account credentials, preferences, and settings.
  • Communications with us, including information you provide when contacting us regarding an order, product, delivery, return, warranty, or customer service enquiry.
  • Device and technical information, including information about your device, browser, network connection, IP address, and similar identifiers.
  • Usage information, including information about how you access, navigate, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, including when you place an order, complete a form, contact us, or otherwise provide information to us.
  • Automatically, including through your device, browser, cookies, and similar technologies when you use our website.
  • From service providers, including technology, hosting, ecommerce, analytics, delivery, fulfilment, communication, and other providers that assist us in operating our business.
  • From other third parties, where permitted by applicable law and relevant to providing or improving the Services.

How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing Our Services

We may use your information to:

  • Process and manage orders.
  • Confirm orders and customer details.
  • Arrange delivery and fulfilment.
  • Process returns, exchanges, refunds, and cancellations.
  • Communicate with you regarding your order.
  • Provide customer service.
  • Manage warranty-related enquiries.
  • Maintain transaction and business records.
  • Improve the operation and usability of our website.
  • Remember relevant preferences where applicable.

Marketing and Advertising

Where you have chosen to receive marketing communications, or where otherwise permitted by applicable law, we may use your personal information to provide promotional communications, offers, or information about ElectroHub products and services.

You may opt out of promotional email communications at any time using the unsubscribe option included in those communications.

We may also use website technologies for analytics, advertising, or personalization where such features are enabled and permitted under applicable privacy requirements.

Security and Fraud Prevention

We may process personal information to:

  • Protect the security and integrity of our website.
  • Detect and prevent fraudulent, unlawful, abusive, or malicious activity.
  • Verify transactions where necessary.
  • Protect ElectroHub, our customers, service providers, and other relevant parties.

Communications

We use your information to respond to enquiries, provide customer service, confirm orders, communicate regarding delivery, and maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information where necessary to:

  • Comply with applicable laws and lawful requests.
  • Respond to valid governmental or legal processes.
  • Establish, exercise, or defend legal rights.
  • Enforce our Terms of Service and policies.
  • Investigate suspected violations of applicable terms or laws.

How We Share Personal Information

We may share personal information where reasonably necessary to operate ElectroHub and provide the Services.

This may include sharing information:

  • With ecommerce, hosting, and technology service providers that operate or support our online store.
  • With delivery and fulfilment providers where necessary to deliver your order.
  • With payment or transaction service providers, where applicable to the payment method selected.
  • With analytics, security, communications, and customer-support providers that assist us in operating or improving our Services.
  • Where you request or consent to the disclosure.
  • Where required by applicable law, legal process, or governmental request.
  • Where necessary to protect the rights, safety, or security of ElectroHub, our customers, or others.
  • In connection with a business transaction, such as a restructuring, merger, acquisition, or transfer of all or part of the business.

We do not disclose personal information for purposes unrelated to operating our business, providing our Services, or complying with applicable requirements unless otherwise disclosed to you or permitted by law.

Service Providers and International Processing

ElectroHub relies on third-party technology and service providers to operate its website, process orders, support ecommerce functionality, communicate with customers, and provide other business services.

As a result, information submitted through our website may be transmitted to, stored by, or processed by service providers located in countries other than Lebanon.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers and processing of personal information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions.
  • Maintain shopping-cart and checkout functionality.
  • Remember preferences.
  • Understand website performance and usage.
  • Improve the customer experience.
  • Support security and fraud prevention.
  • Support analytics, advertising, or personalization where enabled and permitted.

Your available choices regarding cookies may depend on your browser settings, location, and the privacy options made available through our website.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

When you access a third-party website or service, its own terms and privacy practices apply.

ElectroHub is not responsible for the privacy, security, accuracy, or content of third-party services that are outside our control.

Children's Data

The Services are intended for customers who are legally capable of making purchases and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Security of Your Information

We use reasonable measures designed to protect personal information and maintain the security of our Services.

However, no electronic transmission, website, or data-storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including where required to:

  • Process and maintain records of orders.
  • Provide customer service.
  • Manage delivery, returns, refunds, exchanges, and warranties.
  • Comply with legal, regulatory, accounting, or recordkeeping requirements.
  • Resolve disputes.
  • Prevent fraud or abuse.
  • Enforce agreements and policies.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information, including rights to:

  • Request access to personal information relating to you.
  • Request correction of inaccurate information.
  • Request deletion of information where applicable.
  • Receive information about how your personal information is processed.
  • Object to or restrict certain processing where applicable.
  • Withdraw consent where processing is based on consent.
  • Request a copy of certain personal information where applicable.

These rights may be subject to legal requirements, exceptions, and identity-verification procedures.

To submit a privacy-related request, please contact us using the details below.

Communication Preferences

If you have chosen to receive promotional communications from ElectroHub, you may unsubscribe from promotional emails using the unsubscribe option included in those communications.

Even if you opt out of promotional communications, we may still contact you regarding:

  • Orders.
  • Delivery.
  • Returns and refunds.
  • Warranty matters.
  • Customer service.
  • Security matters.
  • Other communications necessary to provide the Services you requested.

Complaints

If you have concerns about how ElectroHub processes your personal information, please contact us using the information below.

We will review privacy-related concerns and respond as appropriate.

Where applicable, you may also have rights available to you under applicable Lebanese law. Lebanon's Law No. 81/2018 provides the country's framework for electronic transactions and personal-data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices.
  • The Services we offer.
  • Service providers and technologies we use.
  • Privacy and security practices.
  • Applicable legal or regulatory requirements.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of the policy and provide any additional notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request, please contact:

ElectroHub

Phone: +961 76 823 034
Email: sales@electrohubstore.com